Livegenic is an enterprise customer support app that allows businesses to see what the customer sees during the very first contact over the phone. Using this App, the end consumers of B2B products and services can provide a one-way visual stream to a customer service agent, improving and clarifying communications for simple and quick issue resolution.
Livegenic App is a patented solution designed to run simultaneously with the native phone function, allowing customers to remain on the call with customer service representative over 800 number hotlines, while being able deliver real-time visual to provide agent a better insight into the issue.
Livegenic App is ideal for customer support of tangible items such as electronics, IT hardware, robotics, medical devices, mechanical and industrial equipment. It is also applied in service industries to acquire assistance with home insurance claims, construction, installation, and maintenance.
This app delivers many features such as high quality adaptable video, multi-channel sharing of the visual stream, and more. As part of Livegenic Real-time Guidance platform, this App also offers cloud based recording and storage options, metadata and analytics, and sharing configurations depending on the business needs.
Features include:
-Simple and Easy to Use
-Cloud based Recording and Replay
-Simultaneous use of Phone with Visual Stream
-Ubiquitous access to Real-time Stream on any Internet Connected device
-Adapted for Highest Quality Video at Connection Speeds and Device Capabilities available
-High Quality Video over 3G, 4G, and WiFi connections
-Visual Stream Privacy
-Enterprise Level Support
Requirements and Recommendations:
-Livegenic will consume battery power. For best results, ensure you have adequate battery remaining and have unnecessary apps closed out on the mobile device.
-App consumes data bandwidth. Please check with your service provider for any potential data charges the video transmission will incur, or utilize a WiFi connection or a hotspot.
-Please be aware of your environment to protect yourself from accidental streaming of legally protected or private property.
-If any unexpected issues are encountered, we encourage you to provide feedback or contact support so we can improve our services.
Livegenic Mission
We believe in the importance of quality of customer service and support. Our mission is to simplify everyday life through innovative, interactive communication. We aim to improve the quality of all interactions, reducing complexity, and fostering simplicity.
We wish you the best customer service experience!